Cancellation & deposit policy
A clear summary of how the £10 booking deposit, rescheduling and cancellations work.
£10 booking deposit
A £10 deposit is required to secure an appointment and is paid securely by card through Stripe. The deposit is deducted from the total treatment price, with the remaining balance payable by card through Stripe or in cash on the day.
Rescheduling with at least 24 hours’ notice
You can reschedule your appointment and transfer the existing £10 deposit to the new appointment without paying another deposit.
Cancelling with at least 24 hours’ notice
If you cancel rather than reschedule with at least 24 hours’ notice, the booking system can request a refund of the deposit to the original payment method. Stripe and your bank determine how long the refund takes to appear.
Less than 24 hours’ notice
Online cancellation and rescheduling close 24 hours before the appointment. A deposit may be retained for a late cancellation to reflect the booked time and travel commitment. I may use discretion where circumstances justify it.
If I travel to the agreed address and you are unavailable
If I arrive at the agreed treatment address for the appointment and you are not available, the deposit is retained.
If I need to cancel
If I have to cancel your appointment, your deposit will be refunded or can be transferred to another appointment if you prefer.